Re: Missing Ferrari

Christine's Reflections

Mrs Carmine Incendia
988 Perplex Place
Perdue, AZ

Dear Madam,

Your letter of complaint arrived with the incoming post this morning and was immediately drawn to my attention. I can well believe that you were almost inconsolable on finding that the 1000-piece jigsaw puzzle you purchased from us was incomplete.

As head supervisor in the packaging department it is my duty to ensure that none of our customers are inconvenienced in this manner. And may I assure you that the highest standards of quality control are exercised in our factory, far above — really quite incomparable — to other manufacturers of jigsaw puzzles and games.

As your letter has informed us, the box arrived at your home in good order with the pieces correctly sealed in their plastic bag. So any deficiency — if there be one — might possibly be due to some incompetence on our factory floor. It…

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